Terms & Conditions | Through The Lens Media

1. Overview & Acceptance

These Terms & Conditions ("Terms") govern any photography, videography, or drone service session ("Session") booked with Through The Lens Media, LLC ("TTLM," "we," "us," or "our") through throughthelens.media (the "Site") or by direct arrangement with Joshua Deuermeyer. By submitting a booking inquiry, paying a deposit, or participating in a Session, you ("Client," "you") agree to these Terms. If you do not agree, please do not book a Session.

These Terms work alongside our Privacy Policy, which explains how we handle your personal information.

2. Booking & Deposits

A Session is considered tentatively held once you submit a booking inquiry, and confirmed once a date/time is agreed and, where required, a deposit is received.
Some Session types require a non-refundable deposit to hold your date. The deposit amount and whether one is required will be communicated to you directly before your Session is confirmed — it is not automatically charged through the Site's booking form.
The remaining balance, if any, is due as agreed at booking (typically on or before the Session date), unless another arrangement is confirmed in writing (email or text).
Payment methods currently accepted are communicated per booking (e.g. Venmo); we do not process card payments directly through the Site.
Booking a Session confirms you are 18 or older, or that a parent/guardian is booking and present on behalf of a minor.

3. Cancellation & Rescheduling

Client cancellation: Deposits are non-refundable once a Session is confirmed. Cancelling does not obligate us to refund any deposit already paid, though we may apply it toward a future Session at our discretion.
Rescheduling: We'll do our best to accommodate a reschedule request made with reasonable notice (72 hours or more before the Session), subject to availability. A deposit already paid can typically be applied to the new date. Reschedule requests made with less notice are handled case by case.
Weather & conditions: Outdoor, drone, and location-dependent Sessions may need to be rescheduled for unsafe weather, wind, or lighting conditions — particularly for FAA-regulated drone flights (see Section 6). We will work with you to find the next available date at no extra charge in that situation.
Our cancellation: If we must cancel a Session (illness, equipment failure, unsafe conditions, or other circumstances beyond reasonable control), we will offer a reschedule or a full refund of any deposit paid, at your choice.
No-shows: If you don't show up for a confirmed Session without prior notice, the deposit is forfeited and no refund is issued.

4. Usage Rights & Licensing

Copyright ownership: Through The Lens Media retains copyright and ownership of all photographs and video footage captured during a Session, as the creator of the work, unless a separate written agreement transfers ownership.
Client license: Upon full payment, Client receives a personal, non-exclusive, non-transferable license to use delivered images and video for personal use — including printing, social media sharing, and personal display — with attribution to Through The Lens Media where reasonably practical (e.g. photo credit/tag on social posts).
Commercial use: Use of delivered media for business, advertising, resale, or other commercial purposes requires a separate written license and may involve an additional fee. Contact us before using session media commercially.
Our portfolio use: Unless you request otherwise in writing before or at the time of your Session, we may use images and video from your Session in our portfolio, website, social media, and marketing materials. You can opt out of portfolio use at any time by contacting us — this does not affect your own license to the delivered media.
Raw files & unedited footage: Raw, unedited files are not included in delivery and are not licensed to Client unless separately agreed in writing.
Model releases: By participating in or authorizing a Session (including for minors in your care), you grant the portfolio-use license described above for anyone appearing in the resulting media at your booking.

5. Delivery Timelines

Photos from Sessions booked through Airbnb Experiences are typically delivered within 48 hours.
Delivery for all other Sessions depends on the type of Session. It may take 2–4 weeks or longer, and documentary video and larger projects may take longer still. Your estimated delivery timeline will be communicated to you at the time of booking.
Delivery is made via an online gallery link (gallery.throughthelens.media) or direct file transfer, at our discretion.
Delays caused by extreme volume, weather-related rescheduling, or circumstances beyond our control will be communicated to you as soon as we're aware of them.
Online galleries are typically kept live for a limited period after delivery; we recommend downloading and backing up your files promptly after delivery.

6. Drone Operations & Liability

Drone/aerial services are operated under FAA Part 107 by a certified Remote Pilot.

All drone flights are conducted in compliance with FAA regulations, including airspace restrictions, altitude limits, and visual-line-of-sight requirements. Some locations or airspace may be legally off-limits regardless of Client preference, and we reserve the right to decline or modify a flight for safety or legal compliance.
Drone flights may be postponed or cancelled without penalty to Client for unsafe wind, weather, restricted airspace, or any condition the pilot determines is unsafe. See Section 3 for rescheduling in this situation.
We carry liability insurance for drone operations. Client agrees not to direct or pressure the pilot to fly in conditions, locations, or altitudes that the pilot determines are unsafe or non-compliant with FAA rules.
We are not liable for airspace authorization delays (e.g. LAANC approval near controlled airports) that are outside our control and may affect scheduling.

7. General Liability & Disclaimers

Photography and videography involve inherent risk (e.g. outdoor locations, uneven terrain, water, wildlife, traffic). Client participates in a Session voluntarily and assumes reasonable risk associated with the agreed location and activity.
Our liability for any claim arising from a Session is limited to the amount paid for that Session. We are not liable for indirect, incidental, or consequential damages, including loss of use of images/video, to the maximum extent permitted by law.
Equipment failure, memory card corruption, or other technical issues beyond our reasonable control that result in partial or total loss of Session media will, at most, result in a refund of fees paid for that Session or a complimentary reshoot where reasonably possible — we are not liable beyond that.
We are not responsible for third-party venue fees, permits, or access issues at a location chosen by Client, unless we agreed in writing to arrange them.

8. Client Conduct & Location Access

Client is responsible for obtaining any permits, permissions, or access required for a privately owned or restricted Session location, unless otherwise agreed with us in writing.
We reserve the right to end a Session early, without refund of amounts already earned for time worked, in the event of unsafe, abusive, or illegal conduct toward the photographer/videographer or crew.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Continued booking or use of our services after a change constitutes acceptance of the updated Terms.

10. Governing Law

Through The Lens Media, LLC is a Tennessee limited liability company. These Terms, and any dispute arising from these Terms or a Session, are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, even though Sessions are typically performed in the Las Vegas, Nevada area. Any such dispute will be resolved in the state or federal courts located in the State of Tennessee, unless otherwise required by law.

Nothing in these Terms limits any rights you have under mandatory consumer-protection laws of the state where you live or where the Session takes place.

11. Contact Us

Questions about these Terms, a booking, or a specific Session should go to:

Through The Lens Media, LLC. This page is provided for general informational purposes and does not constitute legal advice. Consider having these Terms reviewed by an attorney licensed in your state before relying on them for a business dispute.